Both plans promise fast, carbon-neutral shipping to 180+ countries. But the differences between them could save you time, money — or a very stressful customs hold. Here’s the full breakdown.
If you ship occasionally and want reliable, eco-conscious delivery at a fair price, Express at €30/month is your plan. If your business depends on shipping — or you’re sending high-value goods internationally — Express Premium at €50/month pays for itself fast.
Feature by feature
| Feature | Express | Express Premium |
|---|---|---|
| Monthly price | €30 / month | €50 / month |
| Delivery time | 24–72 hours | Guaranteed 24 hours |
| Countries covered | 180+ | 200+ |
| Shipments per month | Unlimited | Unlimited |
| Included insurance | Up to €500 | Up to €2,000 |
| Pickup | Door or drop point | Same-day within 2 hours |
| Packaging service | — | White-glove at pickup |
| Customs clearance | Included | Priority pre-approved |
| Customer support | 24/7 general support | Dedicated personal agent |
| Free returns | — | Included |
| CO₂ offset | 1 tree per shipment | 2 trees per shipment |
| Sustainability report | — | Monthly CO₂ dashboard |
What the table doesn’t tell you
Numbers are clear, but context matters. The jump from 72-hour to guaranteed 24-hour delivery is the biggest practical difference — not just for impatient customers, but for businesses with SLA commitments, perishable goods, or time-sensitive B2B contracts.
Similarly, the insurance gap is significant. Express covers parcels up to €500 — fine for most everyday goods. But if you’re shipping electronics, jewellery, luxury fashion, or specialised equipment, the Premium cap of €2,000 isn’t a luxury. It’s basic risk management.
And the dedicated agent? We’ve heard from Premium customers that having a real person — someone who knows your account and your shipping patterns — is worth the upgrade price on its own. No hold music. No ticket queues. Just a call or a message, and it’s handled.
Our verdict: who should pick which
Choose Express if…
You ship smart, not constantly
You’re a small business, freelancer, or individual sender. Your parcels are under €500 in value. Delivery in 1–3 days works fine, and you don’t need white-glove handling.
Choose Premium if…
Shipping is core to your business
You run an e-commerce brand, export high-value goods, or need guaranteed delivery windows. The time and risk savings make Premium the lower-cost option in the long run.